Help centre

Here you can find the most frquently asked questions we get.

If you have further questions you can always contact us directly by visiting the "Contact us" page.

Do you ship to my country?

We ship to Hong Kong, Macao, United Kingdom and United States of America.Shipping time might vary depending on location, shipment method and other factors.

Shipping cost:

For Hong Kong and Macao customers, orders over HKD$400 will have free shipping.Orders under HKD$400 will be charged for shipping depending on your chosen delivery method and country. Full price will be displayed at checkout.

What forms of payment do you accept?

You can select your preferred payment method at checkout.

We accept secure payments for both local & international customers via visa, mastercards, paypal, google pay & apple pay.

Note that additional exchange fee may apply if your currency is other than Hong Kong Dollars.

How do I place my order?

Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method the for goods - we will ship your package as soon as possible.

Our customer service team is always happy to guide you at any step!

Will I be charged international taxes upon receiving my package?

Customers may need to pay import charges upon receiving goods. NORSHAUN does not have any control over these charges. Customs policies and import duties vary widely depending on the country. Please contact your local customs office for information specific to your country.

They currency is stated in Hong Kong Dollars (HKD) at the checkout, why is this happening?

Although you can use the currency converter to view the price of a product in your local currency, all payments are processed in HKD as NORSHAUN is based in Hong Kong.

I want to change something on my order, how do I do this?

We ship items out very soon after receiving orders. So if you need to change something regarding your order please email us as soon as possible: Use email address cs@norshaun.com. Write the subject as 'Changes'. Include your order number and the desired changes.

How can I get a refund?

Your 100% satisfaction is important for us. We offer a 30-days Refund Policy:

If a product gets damaged or was faulty upon a delivery - we offer 100% refund.

Timing: we have a 30-days Refund Policy, since the day item was received.

To be eligible for a refund, goods must be unopened, unused, undamaged and accompanied by proof of purchase.

For refunds, please email cs@norshaun.com with the subject 'Refunds' and include your order number, name and the reason for the refund.

Seller will provide the customer with instructions where to send returned goods.

Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.

Please note that customers are responsible for shipping costs of returned items.

When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.

If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.

For more details, please refer the page "Refund Policy".